Content Player Tests
Primary Video Player
Our primary video playback partner is Vimeo. Vimeo Network Status
Backup Video Player
Plays in the odd instance where Vimeo is offline.
eLearning Activity
Interactive HTML5 Content not delivered as a video stream.
Video Player Error States
If you see a black screen with white text describing an error, this message is coming from the video player service, not directly from our site. If you see "privacy settings" or "video does not exist" messages, let us know. It is likely a configuration problem that we can fix. Other error messages may be beyond our control.
VIMEO: Privacy Settings Error
VIMEO: Sorry does not exist
Troubleshooting Info
Content Playback Troubleshooting Steps
Here are a few steps you can try to troubleshoot issues like this:
1. Web browser cache test
Try using a different browser, or open the site in incognito/private mode. This ensures the site loads without any cached settings or extensions that might interfere.
2. Device test
Test the site on a different device or computer to see if the issue is device-specific.
3. Local network test
Try accessing LDP over a mobile data connection instead of your usual Wi-Fi or wired network. If it works, there may be local network restrictions or security settings interfering with video playback. In that case, please check with your IT department.
Note: We don’t recommend using mobile data for regular access to LDP. Because we stream a significant amount of video, you may experience bandwidth limits or throttling—even on "unlimited" plans—after reaching a certain usage threshold.
IT Network Information
It's possible for your company network security settings to be so locked down that certain parts of our site may not work as designed.
Here is a list of addresses that your IT department can use to determine what needs to be allowed in order fully access the content.
The base URL for the platform website:
Primary Video Player:
player.vimeo.com
arclight.vimeo.com
lensflare.vimeo.com
f.vimeocdn.com
i.vimeocdn.com
videoapi-sprites.vimeocdn.com
Backup Video Player:
https://assets.swarmcdn.com
https://video-nose.swarmcdn.com
Interactive Content:
https://d3m0iiqulc5yvs.cloudfront.net
(on an Amazon s3 server)