Frequently Asked Questions.

The video is on the first page of the quiz and some times users end up on the second page before finishing the video.

If your employee only sees quiz questions, but has not watched the video in one of the Video + Quiz sections, they simply need to scroll to the bottom of the quiz window and click the "Previous" button.

This situation can happen if the employee clicked "Next" before the video was done or someone has gone into the quiz beforehand to test to see if it was working.

Employee time is tracked by causing their web browser to contact our server periodically. We do this operation once every 2.5 minutes. This means that if an employee leaves the site after 4 hours and 1 minute and 58 seconds,  the report will show their active time as 4hours 0 minutes.

However, this system depends on our website being open and active on the employee's computer. If the employee clicks over to another window or on their desktop, this signal is not sent back to our server and the time is not reported. The employee may be actively watching the video and the time 'active time' counter will not know. There are other scenarios where the active time comes back as zero for reasons we do not know. We recommend looking at the start and end time stamps to see if they are within expected times.

LDP is a web-based platform which offers employers both a simple and affordable solution for reducing Workers’ Compensation rates; by avoiding time lost from work.  It provides an engaging light duty job for injured employees, with built-in accountability measures.  

LDP content consists of training modules based on an 8 hour work day. For each hour of the day, injured employees watch entertaining and informative videos and answer review questions. Most hours also include interactive eLearning activities as well. Topics range from work, home, and environmental safety to personal health and well-being.

Light Duty Pathway® also supplies a range of safety training topics to employ for mandated safety meetings.

We currently have 20 light-duty workdays (160 hours) (15 original + 5 review) available in English and 5 workdays (40 hours) in Spanish.  These can be used any way desired; as a complete workday or just a few hours at a time.

The platform pairs seamlessly with our return to work program and other light-duty work examples content can be repeated to cover longer periods of potential time loss. We do not recommend putting your injured worker through the coursework more than twice.

The work day is broken up into individual hours;  wherein there are safety training videos to watch and activities to complete. Employees can only work on one section at a time, in a set order. When one section is completed, the next one will become available. Employees cannot go back to previously completed sections.

User activity reports are emailed to the designated company contacts you select when setting up the user. These reports go out only on days the employee has logged in and done work. Other reporting is available on the employer console. Reports are broken down by LDP work day so you can easily see what has been completed and what is still incomplete.

As long as the employee does not click on a button to complete a video or eLearning section, they can return at a later time and pick up where they left off. This applies even if they log out of the training site or close the web browser.  

Yes. We have included pop-up reminders between every two hours of content.

These reminders tell the worker to follow the their company's policy for taking rest periods.

Some states require paid rest periods for every four hours worked. Our schedule was designed to accommodate those requirements. Therefore, we have scheduled in two 10 minute breaks (after hour 2 and 6) and one 60 minute break (after hour 4).

As an employer, you can advise your employee about how and when they should take their breaks and for how long. 

While LDP days are designed to be used as one full 8-hour work day, how they are used is up to you. A transitional work day does not need to be completed in one calendar day; and can be used over the course of time. A user can start an LDP day on a Friday and come back and complete it on a Monday, or Tuesday, or whenever they are next scheduled to work. The LDP days are not tied to the calendar.