Site Updates

Manually Updated

December 3 Update

At the end of the day on Friday (11/29/2024) the update to prevent users from progressing without writing progress to the server was implemented. Monday morning Dec 2 we received reports of users not being able to progress due to connection issues and after some more work was done, we had some more issues with progress not being recorded properly. We think that as of 1pm PST those issues have been resolved. We are still monitoring the situation with user progress and reports to ensure that the issue has been successfully resolved.

November 26 Update
We have continued to hear reports of users whose progress was not being recorded. The team is working on a fix that will require the software running on the end user's device to wait until activity has been successfully logged on the server before it will allow the user to advance to the next section. This should keep the server and the user's device in sync.  We are actively working on this problem.

11-19-2024 - 11-22-2024 
Bug Fixes
Various bugs are addressed as they are discovered. By the end of the week we identified an issue that caused some progress made by employees to not be recorded by the website, so they kept being put back at something they had completed earlier. This is not happening for all users. By the end of the day Friday, a potential fix was implemented, however the issue persisted.

11-19-2024

New Website Live and Active app.lightdutypathway.com is now the primary website for both employees (those using Light Duty Pathway) and employers/admins (those who assign Light Duty Pathway to employees).  Employees are forced to log into the new site to use the program. 

11-18-2024

New Website Migration app.lightdutypathway.com has been online for a little while in development mode. 11-18-2024, the database was reset and customer/user data was copied from the original site to the new site.

08-23-2024

Login Behavior Updated post-login routing. One of the changes is that Employees are now sent directly into the training site instead of landing on a page where they need to click a button to go into the training site. 

08-13-2024

Employer Console Patched Employer Console problem by updating the theme file to load a missing component before page is rendered. 

Support Chat We are experimenting with a chatbot for support. This may show up as an option during testing.

Inactive Logout The system we are using to log users out after being idle may not be functioning properly, so it has been deactivated.

08-12-2024

Employer Console  Following a system update, the Employer Console is no longer showing on the main website (https://lightdutypathway.com/console).
We are assessing the situation and will restore it in its usual spot if that is feasible.
In the meantime, the employer console does continue to function at https://lightdutypathway.com/ldp-training/employer-console) and for some operations, you can use the console2 (beta) interface.  We have made buttons to this alternate location more prominent on the page.  If you have any questions or cannot access the employer console, please let us know.

07-29-2024

Daily Report Email The daily report email process was exiting prematurely resulting in some reports not being sent. We implemented a fix, so all daily reports should now be sending as intended.

07-19-2024

Quizzes Fixed a bug that caused all users to have to repeat a quiz if the minimum passing score was set to 100%

07-12-2024

Assign Light Duty Form The Assign Light Duty form is missing the language selection options for some teams. We are investigating this issue. In the meantime, you should be able to create a user account and then set the language for the user in the Console2 beta (https://lightdutypathway.com/console2).

06-25-2024

Reports Updated reports to include the time zone the report is in as well as the time the report was created.  

06-20-2024

eLearning Activities We moved our interactive content to a different server where it is being served via a content delivery network.

Analytics Cookies We disabled some analytics and tracking cookies that were running on our site. 

06-07-2024

Console2 (Beta Console) The work-in-progress console now has controls for changing the employee settings.  

05-31-2024

Server Update We increased the server capacity at the end of the day in order to handle more traffic and CPU usage. 

05-28-2024

Unplanned Outage Today, we experienced an outage from around 1:30 to 3:30 pm Pacific. This was not a planned outage, however it was due to maintenance work on the server. This was expected to be a quick task, but there were unforeseen complications.

05-08-2024

Bug Fix Fixed bug regarding how activity names were stored in user progress. This issue was not visible to customers.

05-06-2024

Update Attempt to fix bugs that resulted in lots of notifications in the logs when daily reports are sent and when users view employer console. Also added groundwork for a weekly report possibility.

05-03-2024

Console2 update The Reset Password button on Console 2 now generates a new password for employees that employers can copy and send to employees. This is to help in the situations where passwords are forgotten or the welcome email is slow. Using this button will change the password for the account and the welcome email will be out of date. Note: we've discovered that the reset password button on the ldp-training (employee side) is not working, so until that gets fixed, employees will not be able to easily change their password.

4/27/2024 - 4/29/2024

Email Anomalies: Emails stopped going out 4/27. We switched to a backup sending method 4/29. Normal operations have resumed on 4/30.

Welcome Email Issue: An update on 4/26 caused extra text in usernames and passwords. Fixed on 4/29. If the password has parentheses in it, please use only the characters within the parentheses "( )".

Daily Reports: We are improving daily report email routines for better efficiency and to potentially resolve the long standing issue of reports not being sent in some cases.

Bug fixes: Worked on fixing behind-the-scenes bugs.

04-23-2024

Added Site Revision Section (this page) Added section to website to show site status and provide a record of site changes.

04-17-2024

Removed "Assign Video Courses" button from some accounts

The Assign Video Courses button has been removed from some user accounts. This button was causing confusion for employers who thought that it was how they were supposed to assign the Light Duty Pathway pathway. The video courses were intended to be standalone videos for review of certain topics, not the main tasks assigned to employees. This was also going to be a paid upgrade or a perk for certain groups.

It was not necessarily intended to be included on those accounts and we had tried to remove access to the button on multiple occasions over the last couple of years. On 4/17/2024 we finally located the setting that enabled it.

If you are a customer who was relying on this feature, feel free to contact us. We can enable it on a case-by-case basis.